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Vulnerable person - Phone line will not ring out

Trying to got someone at Now to peak to the about my mother's phone line. She cannot dial out nor can her emergency alarm if she presses it. Cannot find a phone number that is manned 24/7. 


Anyone now how to contact them out of hours?


Legend 5
Legend 5


Either by filling this form out.

Or emailing support using the address in the below picture.


FYI that I do not work for NOW, just a NOW customer trying to help


One of the ways that Now Broadband can be financially attractive is that it is not supported 24/7.

If your mother requires this, you might need to find a provider who does. Also worth asking if they are on the 48-hour Openreach SLA, not the 72-hour one.

In the meantime, you might like to get her a big-button Doro mobile, and put yourself, and her assistance services, on speed dial.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.