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Anonymous User
Not applicable

Virgin to Now porting landline number

I place my order for now fibre broadband last week, and opted to keep my landline number which I have had for decades.

I rang Now broadband and they told me they won't be able to transfer my number because virgin use cable and Now uses the phone line.

Why can't I keep my number?!! Really frustrated and disappointed with Now. There seemed to be no issues when placing the order.

I rang Virgin and they said there is no reason why Now can't transfer my number. Also, I've read many webpages which say exactly the same thing.

I have left my virgin landline active as well.

Please can someone clarify.
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