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Anonymous User
Not applicable
‎23-06-2020 16:35

Virgin Broadband/Telephone Will Still Be Active When NOW Come to Install New Lines

I don't want to be without broadband and telephone so I have cancelled Virgin, ordered NOW TV and there will be a one week overlap. NOW are coming to install their lines while my Virgin broadband and telephone will still be active. Will this work? 

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2 Replies
RoyB
Legend
‎24-06-2020 11:53

@Anonymous User 

 

I suggest you ask NowTV Broadband themselves, on the number you will have been given

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
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Anonymous User
Not applicable
‎24-06-2020 13:00

In response to RoyB

I can't get through to them, hence the question on the forum I was directed towards. 

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