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Advocate

Very slow upload speed

Hi,

 

I'm getting very slow upload speeds with my NowTV Hub, always below 1 Mbps. 

 

Have tested with a wired connection directly to the hub. Wireless access has been disabled so no other devices are currently using the connection.

 

In most recent test, Speedtest.net gives:

Ping 19ms

Download 53.24 Mbps

Upload 0.69 Mbps

 

Hub has been turned off and on several times. 

 

Checking via Technical Checks in my account says "everything looks good". Gives similar figure for download but reports 16.4 for upload.

 

Any ideas?

 

Thanks

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3 Replies
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Legend 5
Legend 5

Re: Very slow upload speed

Hi @ChrisKelly 

 

Get in touch with the NowTV Broadband Team.

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Advocate

Re: Very slow upload speed

Thanks @schnapps 

 

Possibly a dumb question, but how do I do that?

 

The help / contact pages and chatbot are all just sending me in the direction of the community forum.

 

Cheers

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Legend 5
Legend 5

Re: Very slow upload speed

Hi @ChrisKelly 

 

There is a number of places under different sections of your online account if you are a NowTV Broadband customer , but to save you the trouble finding the telephone number, use the phone number on this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1