My wifi is meeting the expected upload download speed (1.0/16.3) according to a test I've run but it has been unbelievably slow for the past few days.
Normally the wifi holds up for video calls but over the last few days they have been impossible on different platforms and devices.
I don't know if I can get this fixed as according to the test the speed is what NOWTV promise to deliver, but we've had this wifi for the past six months and its only for the last week that it's been really bad.
Tried resetting the router and the whole ethernet set up, I work right next to the router so it definitely can't be distance from the router.
Any help would be much appreciated!
Have a look at this link it might help sort it out for you.
https://help.nowtv.com/article/improve-broadband-speed
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it: