Urgent Complaint: NOW Multiple Failures

[Farhan]

Whom It May Concern,

I am writing to express my extreme dissatisfaction with NOW services. The activation delay, prolonged wait, unfulfilled promises of updates, and rude agents have left me appalled. Your company even canceled my account without my consent and mishandled my complaint.

Activation Delay: My Broadband activation missed the agreed date, causing weeks of inconvenience.

Failed Communication: Promised updates within three days were never sent, leaving me in the dark.

Agent Behavior: Rude agents and unfulfilled callback promises demonstrate a severe lack of professionalism.

Unauthorized Account Cancellation: My account was canceled without my approval, a breach of trust.

Complaint Mishandling: My complaint was closed without my authorization, ignoring my concerns. (complain ref: 12793718)

NOW Company's actions have been inexcusable and reflect poorly on your commitment to customer satisfaction. I expect swift corrective action to address these issues and restore my faith in your company.

Sincerely,
Farhan

[gavs82008]

@Farhan 

It won’t get resolved on here I am afraid, you need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Also as an FYI see this link for the complaints code of practice.
https://help.nowtv.com/article/codes-of-practice

If it is of any consolation.
https://help.nowtv.com/article/auto-compensation

[Farhan]

Hello,

The issue remains unresolved. I attempted to contact customer service, and they assured me of a callback, but as usual, no one followed through on the promised call.

I am considering involving Fcom to assist in resolving this matter.
Many Thanks 

[RoyB]

@Farhan 

I think you will find that you are bound to an alternative ADR than Fcom.

https://help.nowtv.com/article/list-of-complaints-regulators

Fcom is a company or service I can’t find anywhere anyway 😢

[Farhan]

Hi RoyB,

Sorry I have misspelled it, I was referring to OFCOM

Kind Regards

[RoyB]

@Farhan 

Of course it was! Fancy me missing that 😢

But if you say your typo just right, it does seem to express an opinion 😛