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harrytulloch
Advocate

Upload speed is terrible

So my download speed is about 40-50mbps (thats the best I can get in my unit block) but for some reason my upload is 0.58 mbps ive reset the router multiple times and even done a line test and nows website says my line is fine
my internet also cuts out from time to time and i feel its been a lot worse than when I was with talktalk last year

 

5 REPLIES 5
gavs82008
Legend 5
Legend 5

@harrytulloch 

How long have you been a customer for?

Is this over wifi or internet?

The router from NOW is well known to be of poor quality. Just do a search on the forum to find that out. 

FYI that I do not work for NOW, just a NOW customer trying to help
harrytulloch
Advocate

ive been a customer for about 2 months and the service has been very poor
and yes this is over wifi

@gavs82008

 

gavs82008
Legend 5
Legend 5

@harrytulloch 

Have you tried over Ethernet?

Try splitting the bands for Wifi.
https://help.nowtv.com/article/improve-broadband-speed#

Otherwise try doing a factory reset to the router (Step 1 from above link). Then worst case call the broadband team.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
harrytulloch
Advocate

@gavs82008yeah ive already split the wifi and both on 2.5 and 5 its still horrible upload speed

 

gavs82008
Legend 5
Legend 5

@harrytulloch 

At best do a factory reset to the router and if that still fails call the team. Least you will have done all you can do. 

FYI that I do not work for NOW, just a NOW customer trying to help