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Roman
Mentor

Unstable Connection sometime

Had Now broadband for a few months, recently it starts to get unstable, no internet for few hours sometime and it comes back the next day afternoon.

 

Please let me know if there is a solution for whoever had the same situation.

 

Thank you so much

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Roman 

There is only a few things that you can try to sort it out on your end before you call the broadband support team and ask for an engineer visit. 

Have a nosy at these links, such as factory resetting the router etc.
https://help.nowtv.com/article/improve-broadband-speed

https://help.nowtv.com/article/having-trouble-with-your-broadband

Within the same above links you can check the status of your line. 

All fails, give the team a call from the number in the below link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help