28-12-2022 23:51
Had Now broadband for a few months, recently it starts to get unstable, no internet for few hours sometime and it comes back the next day afternoon.
Please let me know if there is a solution for whoever had the same situation.
Thank you so much
29-12-2022 7:30
There is only a few things that you can try to sort it out on your end before you call the broadband support team and ask for an engineer visit.
Have a nosy at these links, such as factory resetting the router etc.
https://help.nowtv.com/article/improve-broadband-speed
https://help.nowtv.com/article/having-trouble-with-your-broadband
Within the same above links you can check the status of your line.
All fails, give the team a call from the number in the below link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1