Every day, my download speed drops to unacceptably slow levels. Re-starting the router restores the correct line speed for a short while, before it again slows to very low speeds. This has been going on for weeks.
I have raised this as an issue with NOWTV, and they have supplied me a new router.
The new router made no difference, as I knew would be the case.
I am having to restart my router two or three times every day, at least.
NOWTV suggest I should change my WiFi channel and split the bandwidth, even though I have explained more than once that I am using a wired connection to my router and am not using WiFi. They still me that I should do this though. Do they have anyone with any technical knowledge at all on their help desk? I rather doubt it.
NOWTV suggest that I should Web Chat to talk to them, but when I click on the link supplied in the email they send me, there is no link to any web chat to seen anywhere on the linked page.
NOWTV tell me that I should use their "Test my line" facility, and not use any other web-based speed test service, but when I click on the "Test my line" button, it takes me to their "Boost" page, which just encourages me to spend even more money, and not a line test.
NOWTV sent me an email asking how they were doing, and whether my problem was now fixed. When I replied to that email, informing them that my problem was not resolved, I received no further reply from them, not even an acknowledgement.
NOWTV appear to be incapable of providing the service that they advertise, and for which I am paying.
NOWTV are very likely to hear from the ombudsman about this.
NOWTV, if you are reading this, please, what are you going to do about improving this abysmally poor service, please?
NOWTV, do you actually care about this at all?
