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CM
Advocate

Unable to sign in - I know my log in

Hey, can anyone help - because I have find no help anywhere! I've streamed from the Now tv website for almost a year now, with good and bad connections. However today it told me it was 'unable to sign me in, come back later'. I don't have a firestick and I know all my log in. I wasn't able to get help or message community without logging in. I saw someone else had suggested hot spotting from phone, so I have just done that and it worked! But why would it stop working on my home wifi all of a sudden? 

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gavs82008
Legend 5
Legend 5

Re: Unable to sign in - I know my log in

@CM 

Who is your internet provider with? 

Do you have a VPN applied to your device? 

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gavs82008
Legend 5
Legend 5

Re: Unable to sign in - I know my log in

@CM 

Who is your internet provider with? 

Do you have a VPN applied to your device? 

View solution in original post

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CM
Advocate

Re: Unable to sign in - I know my log in

Hi it's vodafone  - but has been fine up till now, and my hotspot (which just worked) is also vodafone. 

no i dont have a vpn - should i?

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gavs82008
Legend 5
Legend 5

Re: Unable to sign in - I know my log in

@CM 

The reason I asked about VPN is that I know NOW can be very picky when a VPN is applied and often won’t work.

 

Have you tried to reboot your router for a few minutes? 

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