22-03-2022 10:19
Hi
Our internet is working for emails and Facebook etc however my daughter sent me an e card from Jacqui Lawson which I was unable to open
I have had one previously and just clicked on the link and had no issues previously
My daughter has proved that it has to be the internet connection as she also tried to open it in her I phone but whilst connected to my now broadband was unable to open it however when using her own mobile data with 3 could open the card
Do I need to ring nowtv as clearly there is a problem I have rebooted both the device and router so it is not this
Any help appreciated
Solved! Go to Solution.
22-03-2022 10:23 - edited 22-03-2022 10:25
Hi @Anonymous User
What happens if you temporary switch off your Broadband Buddy Settings or change to a higher age rating ?
https://help.nowtv.com/article/broadband-buddy-online-protection
22-03-2022 10:23 - edited 22-03-2022 10:25
Hi @Anonymous User
What happens if you temporary switch off your Broadband Buddy Settings or change to a higher age rating ?
https://help.nowtv.com/article/broadband-buddy-online-protection
30-03-2022 9:32
Yes thank you
For some reason was on 13 year old setting ...i have canged to adult settings ....
I cant believe this would make a difference to opening a sweet birthday card but hey it worked 👍
03-04-2022 17:11
@Anonymous User
Broadband Buddy has to be suspicious of anything it doesn’t know about.
Perhaps someone could send it a Jacqui Lawson card, so it can see how harmless its payload is 😛