Unable to connect to 2.4ghz

[Anonymous User]

Hi,

I am no longer able to connect to the 2.4ghz network on the router (now hub 2).

I've tried splitting the networks and factory reset. 

None of my devices are able to connect to that network, only the 5ghz one.

This is a problem as I have a lot of 2.4ghz only devices.

Any ideas? Or is my router faulty? Thanks. 

[Anonymous User]

Thanks! Just had a chat with them but they had to escalate it to another team.