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Anonymous User
Not applicable

Unable to change Broadband Buddy Settings

I work from home and have been trying to change the broadband settings for ages now. It is censoring which sites I visit (perfectly harmless sites). It is effecting my work! Any help much appreciated.

10 REPLIES 10
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I have seen this occur on a few customers accounts, where i am assuming you are logged in with your Broadband account details and you can see the option to make adjustments in the Broadband Buddy settings under My Account > Settings & Pins and nothing happens.

 

Have a read of this linked similar thread.

 

https://community.nowtv.com/t5/Setup-Performance/Broadband-buddy/m-p/522018 

Anonymous User
Not applicable

Hi, thanks for replying. Im just getting a red alert box:

"Broadband Buddy

We were unable to get your broadband buddy settings"
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I have just accessed Broadband Buddy settings on my account with no problems.

 

Maybe try a different internet browser (i use MS Edge) if no luck get in touch with the NowTV Broadband Team.

Anonymous User
Not applicable

ok I will try that, thanks

Anonymous User
Not applicable

No luck still not working and reduced customer service so i dont know how to make contact.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If there was no joy getting through to the telephone number on the link that i previously posted, then if you use Twitter send NowTV Help a tweet, otherwise drop them an email from the details on this screen shot below.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

Anonymous User
Not applicable

Thats great! thanks for your help.

ukbobboy
Legend

@Anonymous User 

 

Muddy D reminded me, and now I........

 

Sad Emoji06.jpg

 

Can't find my MUDDY WATERS CDs, there all gone.

 

Spinning CD2.gif

 

So Sad.

 

Sad Emoji04.jpg

 

 

 

 

 

 

RoyB
Legend

@ukbobboy 

 

Couldn’t you stream him? 🤣

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.