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Newbie

UPD port not working / firewall protections

I set up my NOW broadband a few days ago, and am now trying to connect Amazon Alexa devices to the network. The devices are not connecting to the wifi, and Amazon think it could be that NOW have put a firewall on my broadband. Is there a firewall protection on the account, and how can I turn it off? Thanks. 

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schnapps
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Legend 5

Re: UPD port not working / firewall protections

Hi @cloud 

 

I don't own any Amazon Alexa internet connected devices, but see if there is anything in this linked thread below regarding the Echo with NOW Broadband.

 

https://community.nowtv.com/t5/Setup-Performance/Amazon-Echo-won-t-connect-to-NOWTV-Hub2/td-p/533011... 

 

If no luck, perhaps type something like Alexa in the Community search box for more hit results, where somebody may have posted a solution or suggestions on what to try.

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Kennybobs
Scholar

Re: UPD port not working / firewall protections

What is a UPD port?

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RoyB
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Re: UPD port not working / firewall protections

@Kennybobs 

 

At a guess, UDP.


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RoyB
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Re: UPD port not working / firewall protections

@cloud 

 

Have a look into Broadband Buddy, and turn off anything that looks like it might be restricting things.

 

Sometimes the valuable protection that Broadband Buddy provides to the tyro can be a little overzealous.

 

https://help.nowtv.com/article/broadband-buddy-online-protection


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