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Anonymous User
Not applicable

Twitter Videos not playing

New to NOW and since I joined (today), my Twitter video is not playing. On more than 1 device. It plays ok if I switch to mobile internet. I'm worried this is one of many problems. Can I still cancel as my speeds are really really rubbish. 

I was with Virgin media

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have you tried adjusting your NOW Broadband Buddy Settings which is set at default PG13.

 

Mines set at 18 or sometimes i switch it off.

 

https://help.nowtv.com/article/broadband-buddy-troubleshooting 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Also forgot to say have you tried splitting the wifi frequencies bands on your NOW Hub Router.

 

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it

  1. Open your web browser and enter "192.168.0.1” in the address bar.
  2. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  3. Select Wireless and then 2.4 GHz Wireless Settings
  4. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  5. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  6. Check the network name has been updated, and then select 5GHz Wireless Settings.
  7. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  8. That’s it. Select Logout at the top of the screen to exit.