Tv package

[Anonymous User]

I have just taken on the Now TV package in HD and all channels are received ok except Comedy  Central which pixelated badly. It does this on both my smart TVs.

[schnapps]

Hi @Anonymous User 

I don't watch the live Comedy Central Channel, but i just checked my NowTV 4 K Smart Box and like you the live stream is breaking up & pixelated.

So it looks like there is an issue NowTV's end with the live stream.

Suggest you pop over to live chat to report it.

[schnapps]

Hi @Anonymous User 

To save you the trouble of reporting this to NowTV live chat, i will tag @Izzie-T of the NowTV Content Team to pass this information onto the relevant NowTV Dept to investigate and fix.

[Izzie-T · Accepted solution]

Hi 

I will report this for check now.

Thank you.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Anonymous User]

Hi thanks for reporting the problem to the engineers. It looks like they responded quickly as the problem is now (no pun intended) resolved.