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Anonymous User
Not applicable

The journal of a NOW Broadband customer - Broadband not working [May 3rd 2022]

The issue started in the evenings (Tuesday, May 3rd); hopefully the Internet will come back. I mean that's why I pay. Could be that I ask too much ?

I hope it will come back quickly, I have to send an important email. I just have to wait until the planets align properly.

 

 

 

 

 

 

6 REPLIES 6
Anonymous User
Not applicable

It's almost 1:30AM, but the Internet is back again. Now I can send my email.

This NOW Broadband is very "exciting". You never know when it stops working.

gavs82008
Legend 5
Legend 5

@Anonymous User 

Maybe give the broadband team a call in the morning to complain and ask for investigation to why it went off? 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

It's not something new; last year the disconnection was happening every 3-4 days, for 5-10 minutes max. Now it takes good minutes (or even hours) until I have allocated an IP.

I contacted them and they "fixed" the issue ...not. I'll contact them again.

 

I decided to keep a journal 😁

Jayach
Elite 3

Very odd, you've headed this May 3rd, but it's now May 9th. Have you been down for 6 days?

What help are you looking for from the forum?

Anonymous User
Not applicable

Sharing is LOVE.

RoyB
Legend

@Anonymous User 

 

Sounds like it’s not just your broadband that is tripping 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.