The connection is unstable

[Ykeith]

The connection will disconnected every 5-10mins and reconnect again. The light will flashing amber colour and become green after 2-3mins, then we can use the broadband, but 5-10mins later it will disconnection again.

[gavs82008]

@Ykeith 

How long have you been a customer for? 

Have you tried doing a factory reset to the router? Hold the reset button for 15 seconds. 

Are these connection issues with Wi-fi or Ethernet or both?

[Ykeith]

Hi,

I just started the broadband 2 Days ago. I have try to reset, but still having this issue both of Wi-Fi and Ethernet.

[gavs82008 · Accepted solution]

@Ykeith 

Since you only joined 2 days ago, I advise you AGAINST resetting the router. 

The speed will fluctuate within the first 10 days. See this link. 

https://help.nowtv.com/article/why-does-my-broadband-speed-vary-in-the-first-ten-days

[Ykeith]

Thanks for your advise. I will try to reset the hubs again and monitor it the first 10 days.

[Ykeith]

I reseted the hub and the issue seems solved after few days.

[Jayach]

Have you just swapped from another provider? If the router is constantly reconnecting, and you have checked all the connections are secure, then ring Now on the number in this link:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Blindj]

Have you gone into your router ie 192.168.1 and look to see if it's says connected .

[Jayach]

@Blindj , the OP marked this thread as solved months ago.

[Blindj]

Apologies @Jayach