Terrible service. Still not been connected! 11 days and counting. ☹️

[Anonymous User]

We decided to move from plusnet to nowtv. Box arrived on the 5th Feb and we were told we would be connected on the 10th. It’s now nearly 11 days later and we’re still not connected! We have constantly called and emailed and we’re just told “We’re waiting for an update” and that’s all the ‘help’ we get. We’ve tried being nice, we’ve got upset, we’ve shouted but still get the same not really interested off script answer. Seriously unimpressed with nowtv AND their customer service. Think we’re going to try another provider as we both need the internet for work. 0/10

[redchiz1]

@chilli2 Just to add, the first option generally applies to switches from/to full fibre networks, it still need not cause a gap between services. The second option is known as the gaining provider led process.

But you are quite right in the sense that you should never simply cancel with your current provider, that can lead to either being charged by two providers at the same time, or a loss in service for a period.