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Anonymous User
Not applicable

Terrible connection

Fist of all how is someone meant to contact you about there internet it’s ridiculous and second of all you want me paying for an internet that down even allow me to make video call because it’s the terrible I’m paying £23 a month for super fibre and I’m not happy at all and I want this looked into ! 

2 Replies
Anonymous User
Not applicable

I want something to be done about this as it’s a joke 

Legend 5
Legend 5

@Anonymous User 

By calling the broadband team.

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.


Is your speed poor over Ethernet or Wi-Fi? If it’s the latter have you split the signals?


Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
  2. Open your web browser and enter "” in the address bar.
  3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  4. Select Wireless and then 2.4 GHz Wireless Settings
  5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  7. Check the network name has been updated, and then select 5GHz Wireless Settings.
  8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  9. That’s it. Select Logout at the top of the screen to exit.
FYI that I do not work for NOW, just a NOW customer trying to help