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Sar1Col2
Mentor

‎29-09-2023 13:36

Telephone number

Where can I find my telephone number?  We were told we had kept our old landline number but that is not the case.  We need to get in touch with NOW about this as a matter of urgency and do not know how to do this.  Any advice?

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3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎29-09-2023 13:38

@Sar1Col2 

Call the broadband team. See the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎29-09-2023 14:50

@Sar1Col2 

Ring 17070 from a phone on the landline,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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gavs82008
Legend 5
Legend 5

‎29-09-2023 14:57

@Sar1Col2 

Have you been made active on NOW or still with your old provider awaiting to be moved onto NOW? 

FYI that I do not work for NOW, just a NOW customer trying to help
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