Throughout the day when TV is on a messages appears on tv screen saying ‘ your tv is no longer connected to the internet’, then a few seconds later your tv is now connected to the internet’ .
Also get a lot of buffering when watching anything on iPlayer and not sure if this is connected to above
Can anyone help and explain what I can do to stop tv screen messages and improve service when Watching iPlayer please?
It might sound daft, but have you turned off your router for a bit and turned it back on?
Same could work with your TV, by unplugging at the mains and back on again.
They might work as it’s a matter of “resetting” the systems.
Unfortunately turning both tv and router off completely and plugging in again has not solved the problem. Message still appears in screen throughout the day when the TV is on.So any help to stop the tv from disconnecting/connecting to internet would be appreciated.Could it be a faulty router?
That’s a shame to hear it didn’t help.
It could be a faulty router, worth giving the broadband team a call to see what they say. The 0800 free from number is below (in the link)
How to submit your complaint:
Another option if it’s believed to be the TV, what sort TV do you have?
The reason I’m asking because I’ve often found that setting the TV back to factory settings can resolve most annoying issues. It’s extreme yes but proven to work.