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Hovie
Mentor

Technical issues while watching tv

Throughout the day when TV is on a messages appears on tv screen saying ‘ your tv is no longer connected to the internet’, then a few seconds later  your tv is now connected to the internet’ . 

Also get a lot of buffering when watching anything on iPlayer and not sure if this is connected to above 


Can anyone help and explain what I can do to stop tv screen messages and improve service when Watching iPlayer please?

 

 

 

6 Replies
gavs82008
Legend 5
Legend 5

@Hovie 

Are you a Now TV broadband customer? 

What device are you using to watch iPlayer? 

FYI that I do not work for NOW, just a NOW customer trying to help
Hovie
Mentor

Yes I am a Now TV Broadband customer and I watch iPlayer on my smart tv.
gavs82008
Legend 5
Legend 5

@Hovie 

It might sound daft, but have you turned off your router for a bit and turned it back on? 

Same could work with your TV, by unplugging at the mains and back on again. 

They might work as it’s a matter of “resetting” the systems. 

FYI that I do not work for NOW, just a NOW customer trying to help
Hovie
Mentor

Hi, no it’s not a daft suggestion at all as I only ever turned off the router previously and not the tv. So now turned both off at mains and for last hour or so no message about lost connection!!

I haven’t watched iPlayer yet but will do later.

I’ll keep an eye on things and let you know if I get the message again.

Thank you.
Hovie
Mentor

Unfortunately turning both tv and router off completely and plugging in again has not solved the problem. Message still appears in screen throughout the day when the TV is on.
 
So any help to stop the tv from disconnecting/connecting to internet would be appreciated.
 
Could it be a faulty router?
gavs82008
Legend 5
Legend 5

@Hovie 

That’s a shame to hear it didn’t help.

 

It could be a faulty router, worth giving the broadband team a call to see what they say. The 0800 free from number is below (in the link)

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.

Another option if it’s believed to be the TV, what sort TV do you have? 
The reason I’m asking because I’ve often found that setting the TV back to factory settings can resolve most annoying issues. It’s extreme yes but proven to work.

FYI that I do not work for NOW, just a NOW customer trying to help