Technical issues while watching tv

[Hovie]

Throughout the day when TV is on a messages appears on tv screen saying ‘ your tv is no longer connected to the internet’, then a few seconds later  your tv is now connected to the internet’ . 

Also get a lot of buffering when watching anything on iPlayer and not sure if this is connected to above 

Can anyone help and explain what I can do to stop tv screen messages and improve service when Watching iPlayer please?

[gavs82008]

@Hovie 

Are you a Now TV broadband customer? 

What device are you using to watch iPlayer? 

[Hovie]

Yes I am a Now TV Broadband customer and I watch iPlayer on my smart tv.

[gavs82008]

@Hovie 

It might sound daft, but have you turned off your router for a bit and turned it back on? 

Same could work with your TV, by unplugging at the mains and back on again. 

They might work as it’s a matter of “resetting” the systems. 

[Hovie]

Hi, no it’s not a daft suggestion at all as I only ever turned off the router previously and not the tv. So now turned both off at mains and for last hour or so no message about lost connection!!

I haven’t watched iPlayer yet but will do later.

I’ll keep an eye on things and let you know if I get the message again.

Thank you.