cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Technical issue

The issue we have is as follows:

 

- The connection seems to be working for web browsing

- Connection is blocked for TeamViewer, Outlook Desktop and Outlook iPhone App

- Issues resolved instantly when disconnecting from WiFi and connecting via a mobile hotspot instead

 

Can somebody help please

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Try performing a hard reset to router by pressing the reset button for 10 seconds. 

Is your issue with Ethernet or Wi-Fi connections?

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

Try performing a hard reset to router by pressing the reset button for 10 seconds. 

Is your issue with Ethernet or Wi-Fi connections?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
It’s with Wi Fi

Thanks
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried to split the signals to have 2.4 and 5 ghz signals? 
It might be of help.

https://help.nowtv.com/article/improve-broadband-speed

Another link with some information, you probably already know.

https://help.nowtv.com/article/fix-hub-issues

If that all fails give the team a call to see what can be done.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you for your help and advice. I will try out your suggestions and let you know how I get on