Technical issue

[AndyPandy]

The issue we have is as follows:

- The connection seems to be working for web browsing

- Connection is blocked for TeamViewer, Outlook Desktop and Outlook iPhone App

- Issues resolved instantly when disconnecting from WiFi and connecting via a mobile hotspot instead

Can somebody help please

[gavs82008 · Accepted solution]

@AndyPandy 

Try performing a hard reset to router by pressing the reset button for 10 seconds. 

Is your issue with Ethernet or Wi-Fi connections?

[AndyPandy]

It’s with Wi Fi

Thanks

[gavs82008]

@AndyPandy 

Have you tried to split the signals to have 2.4 and 5 ghz signals? 
It might be of help.

https://help.nowtv.com/article/improve-broadband-speed

Another link with some information, you probably already know.

https://help.nowtv.com/article/fix-hub-issues

If that all fails give the team a call to see what can be done.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[AndyPandy]

Thank you for your help and advice. I will try out your suggestions and let you know how I get on