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Anonymous User
Not applicable

Technical check keeps freezing

When I run through a technical check, each time it says something is wrong, so it will carry out a line test but then freezes. For example, it's been running for twenty minutes now and nothing has happened.

 

I work during the day, so cannot run this tomorrow and then contact someone (I'm going to be back late tomorrow evening) - but would be helpful if someone at NowTV could run the check from their end and see what the problem is.

 

Internet is working, however its nowhere near 11m/s  - and now it keeps freezing on the technical checks

3 REPLIES 3
Anonymous User
Not applicable

Managed to finish the check.  

 

 

It said they were going to send an engineer but then internet died completely after I entered detaileds for the engineer.  

 

Live chat is also not working.

 

Documenting here so compensation clock will start from now. 

Anonymous User
Not applicable

Just in case admin see this - the engineer appoitment is confirmed as booked.

Anonymous User
Not applicable

Just to further update - sadly, the engineer hasn't turned up.