Sync speed lower than guaranteed

[Anonymous User]

I've recently switched over to superfibre and was given an estimated speed range of 63-74Mb (minimum guarantee 59.1Mb) but router is syncing at 41Mb.

Also the upload speed is quite far from the upto 19Mb, router syncing at 3.2Mb!

Any ideas what's going on? 

[gavs82008]

@Anonymous User 

When did you get the broadband with NOW?

You will have to leave it be for a week to let the connection settle. If it still the same after the week then call the broadband team. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/my-broadband-or-calls-arent-working-as-expec...

NOW Broadband customers can get in touch anytime between 8am–11pm.

Call us 0330 041 2480

[Anonymous User]

thank you I'll see if it changes but its been on a few days so far. In the past the speed at the start has been pretty close to what the line has stabilized at.

It just seems a very unusually slow speed considering I had circa 20Mb Down / 1.3Mb Up (sync speed) on ADSL as I'm close to the exchange.

[gavs82008]

@Anonymous User 

From what I remember when I signed up with NOW a few years ago, no longer have them as I can get FTTP so I am now with BT. 

The speed fluctuated a fair bit, but after the first week it became very stable and reliable.