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Anonymous User
Not applicable

‎03-03-2020 13:45

Super Fibre - get more from All Bran

Supposed to be getting Super Fibre

Download speed:

Your minimum download speed is guaranteed, and if we don’t stick to it, you can leave without a charge!

Estimated 65.3-74.5 Mbps

Guaranteed 60.3 Mbps

Upload speed:

Estimated 18.1-19.0 Mbps

but my average has been 8 download and 3 upload.

 

Do Now provide a booster to help the signal? if we have 2 or more devices connected to the wi-fi then it buffers, the Now TV stick stops and the kids moan!!

 

any help would be appreciated

0
3 REPLIES 3
Tony-D
NOW Team Member
NOW Team Member

‎03-03-2020 15:46

@Anonymous User wrote:

Supposed to be getting Super Fibre

Download speed:

Your minimum download speed is guaranteed, and if we don’t stick to it, you can leave without a charge!

Estimated 65.3-74.5 Mbps

Guaranteed 60.3 Mbps

Upload speed:

Estimated 18.1-19.0 Mbps

but my average has been 8 download and 3 upload.

 

Do Now provide a booster to help the signal? if we have 2 or more devices connected to the wi-fi then it buffers, the Now TV stick stops and the kids moan!!

 

any help would be appreciated

Hi @Anonymous User  I'll send you the number for our tech team in a Private Message. Sounds like you may have a fault or need a little bit of troubleshooting. Thanks 

0
Anonymous User
Not applicable

‎20-03-2020 19:23

In response to Tony-D's comment

there was a problem with the internet connection, however the wifi signal in my property still is rubbish, it was suggested I buy a booster and was offered £15 off my next bill to cover the cost of this, but I can't find a dual band booster for this price!

 

Now Tv should provide the equipment required to ensure the service that they are offering does what it is supposed to.

0
Anonymous User
Not applicable

‎25-03-2020 9:06

In response to Anonymous User's comment

The latest response from NOw TV is to offer me £15 to buy a wifi booster, I found a suitable one for £30 on offer.

 

I have also been told that the broadband guarantee only means that it is the line speed they guarantee, it doesn't matter about the wi-fi connectivity, if your property won't connect to the wi-fi to devices then you should connect it via ethernet cables!!

 

Not happy, not had what I am paying for from day 1

 

grrrr!!

0