I am a NOW TV Super Fast WIFI Broadband owner, recently over the last few weeks my hub has been having difficulty getting internet connection, often I go hours without the 3 green lights coming on, the power and wireless will always work but the internet will mostly remain off or sometimes just stay at orange, then for a few hours I will have WIFI and the cycle will repeat after that. I tried contacting Now TV for a service check they said there was a problem in my area (BN2 1AQ) and that they would fix it within the next 2 days without an engineer having to come round, they also said I can track my order in my account section but when I click on it nothing comes up?? Considering nothing has changed with my WIFI situation and I’m a paying customer of £22 a month to receive little to no WIFI I am not happy. I want to have an update on what the problem is, considering you guys are so hard to contact for a live chat and I can’t find a contact number I have been forced to make this compliant. Maybe I need a new hub or something? I have no problem with an engineer having to come round either just please get back to me and diagnose my problem as my WIFI situation is getting so bad. I need my WIFI to do important jobs aswell so it’s very unhelpful. I have tried resetting numerous times and that doesn’t solve the problem either.
