16-05-2019 11:23
Just had a phone call from BT open reach saying they are terminating my Internet connection wot should I do
16-05-2019 12:57
@Anonymous User
Hi Toni
It's more than likely it's a scam call, I've had two or three of them and I'm not even a BT customer.
When you get the next call, and you will, just put the phone down and ignore it, eventually when they don't get you to bite they will stop or try something else.
Remember, these scam (scare tactics) calls are ultimately designed to separate you from your money.
UK Bob
16-05-2019 14:36 - edited 16-05-2019 14:40
@Anonymous User @ukbobboy
My nan constantly gets these calls and did panic at first until I told her these scammers just use phone number generators on the off chance, the person on the end of the phone is with BT. How they can live with themselves is beyond me.
If you are ever concerned with your account, you can always call the official team. Just don't use the number from 1471. If you are a NOWTV broadband customer, the phone number will be under the Broadband & Calls section of your account, so they can put your mind at ease. 🙂
16-05-2019 15:38
@caseyb1993 @Anonymous User
Hi Casey
Yes, you are quite right, these scammers are usually calling from abroad, e.g. India, and are targeting the elderly and vulnerable, i.e. people that can easily be conned.
Unfortunately, along with the benefits of technology, such as extensive communications, comes a load of downsides, one of which is the proliferation of predators that think it is more profitable and easier to prey on vulnerable people rather than earn an honest living.
Because these scam calls come from abroad they cannot be blocked and are outside of UK jurisdiction. So please relay to your Nan that whenever she gets an unsolicited call, and she does not recognise the voice at the other end, then just put the phone down and do not worry about being impolite.
The best way to stay save from phone scammers is simply not to talk or listen to them, just put the phone down.
UK Bob