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SativaBreatha
Advocate

Still no go live date or router delivery

Hello community, I made an order for fab fibre (36mb) on the 10th Oct, the provisioned date given was the 21st Oct and if this date was to change I would be notified, my account says no engineer needed as I have an active line so it's just a case of pulling a few strings at the exchange. 

 

I still haven't received a router in the post or tracking info for the router it still says "were getting it ready" nor have I had an actual go live date applied to my account that still says "sorry we don't have your go live date". 

 

Would just like some info on what's happening because it seems obvious that the provisioned date will not be the actual go live date but nothing has been sent in relation to a new date.

 

I understand NowTV has to work with BT so a date can't be guaranteed upon first ordering but they've had long enough now to update my account and even send out the router.

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SativaBreatha
Advocate

Re: Still no go live date or router delivery

If someone could pick up this thread or @ someone to pick it up it would be appreciated 

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RoyB Legend 5
Legend 5

Re: Still no go live date or router delivery

@SativaBreatha 

 

I suggest you call NowTV Broadband on the contact telephone number they gave you.

 

While we fellow-customers can sympathise with you, we can’t do much more than that, whereas your call will be much mor effective in getting action, or at least an explanation of what is(n’t) going on.


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