Our order has had to be cancelled (again) in order for Openreach to fix the issue? Another delay as they can take up to 14 days.... losing hope that we'll ever get broadband.
We haven't even got a phone line anymore as Openreach cut that off a couple of weeks ago, thanks!
Sounds like you’ve have a “fun” experience just trying to get your broadband with NOW!
For me it’s been a few years since being with NOW broadband but thankfully I never had any issues with them.
All I could recommend is to call the broadband team and request a refund because it’s simple as your not getting the service as it’s not even set up.
How to submit your complaint:
Thanks, yes I have submitted a complaint and asked for a refund so we’ll see what happens on that front.
Also be interesting to see what’s said about compensation - I have spent a lot of money on mobile data
TBH, what I dearly want is … fast broadband or at least a telephone line back!
43 DAYS NOW
But all is ok.... I've been offered compensation ..... £30.24. hahahahaha
Apparently I am only due compensation for 6 of the 43 days, they told me Openreach 'get round it' and it's nothing to do with them and there's nothing they can do.
Well, NOWTV, I suggest you 'get round' Openreach.
Oh, and NOWTV are happy to to ignore my requests for a refund on what I've paid for a service I have never yet received
I had some faith even after 20-odd days. I was kept being told it's all down to Openreach and there was no more NOWTV could do .... but, now actually I am totally fed up. Suggest NOWTV get to grips with their contractor and treat their direct customers with a little more respect.