14-08-2022 10:28
It seems that lots of people are complaining about low muffled sound on various devices but there doesn't seem to be a decent response from NOW. This seems to be a fairly recent thing but we are struggling to hear the sound on Apple TV, iPad, and iphone whereas its fine for other streaming providers. Please fix your audio issues or I will cancel my subscription and stick to Disney and Netflix as I can actually hear them well.
14-08-2022 16:20
@Anonymous User
Reporting the fault on here won’t mean it’ll get sorted. You have to report to staff direct.
Either by live chat or email support.
Live chat, just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Email address for support in the below picture.
14-08-2022 22:49 - edited 14-08-2022 22:50
@Anonymous User @gavs82008
We have to rack the LG TV volume up from the 21 we use for every other streaming service to about 42, whether on native Now on the TV, or Now on a Roku Express.
Of course, there are just arbitrary numbers, so it doesn’t necessarily mean twice as loud, but Now really should compare its volume levels with those of rival streaming services, and adjust accordingly.
Not that we mind turning Now up especially; what we mind is switching to, say, Netflix and getting our ears blown off because we forgot to turn the TV down again first 😢