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Anonymous User
Not applicable

‎21-04-2021 9:50

Socket

Good morning

We have our broadband installed yesterday. I say installed the engineer didnt do ought. 

We have a master socket by our front door and the plug on the opposite side of the hallway. Massive trip hazzard. We have a socket in our sitting room but the broadband doesnt work. 

I phoned this morning and theyve said it was my fault, and we are going to have to pay for this socket to be sorted (sorry dont know the correct term) . 

My next door neighbour, was with NOW, and they sorted this for her, and didnt leave till everything was done.  😞 

 

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1 REPLY 1
ukbobboy
Legend

‎21-04-2021 12:41

@Anonymous User 

 

Well Kate

 

Your problem is certainly a weird one, but all you can really do is get back onto NOW and impress on them they your setup is somewhat harzardous and that they should correct it.

 

Right now, they are in breach of your contract to supply you with a safe telecom/Internet facility and that they are not doing.Call Now on the following number:

0800 759 1213

 

Plus, you can either complain to OFCOM, move on to another company

or contact Resolver at the following:

 

https://www.resolver.co.uk/complaints/telecoms-complaints

 

they should be able to help you out.

 

So you see, you have plenty of options.

 

 

UK Bob

 

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