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Hodge37
Newbie

Slow download speed

Hi, we recently moved to NOW TV from Sky and ever since have has intermittent slowing issues of the broadband. When I run a diagnostic test there are no errors however we only achieve around 5-10 bps download when I run speed tests and pay for super fibre. Is anyone else in the same boat? Have we been put on the wrong tariff? Any solutions would be greatly received

4 Replies
gavs82008
Legend 5
Legend 5

@Hodge37 

When did you join NOW, has it been over 10 days?

Are the slow speeds on Wi-Fi or Ethernet?

FYI that I do not work for NOW, just a NOW customer trying to help
Hodge37
Newbie

It’s been 5 weeks now and no improvement. Mainly Wi-Fi but we have boosters around the house that allowed effective usage with other providers. The download speed guaranteed is 50 and we normally only get 10

gavs82008
Legend 5
Legend 5

@Hodge37 

Try splitting the Wi-fi bands.
https://help.nowtv.com/article/improve-broadband-speed

Otherwise give the team a call, see number in link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Expert 3

Have you tried a wired test? What does the router say your sync speed is?