22-07-2022 6:34
Hi, we recently moved to NOW TV from Sky and ever since have has intermittent slowing issues of the broadband. When I run a diagnostic test there are no errors however we only achieve around 5-10 bps download when I run speed tests and pay for super fibre. Is anyone else in the same boat? Have we been put on the wrong tariff? Any solutions would be greatly received
22-07-2022 10:10
22-07-2022 12:51
@Anonymous User
Try splitting the Wi-fi bands.
https://help.nowtv.com/article/improve-broadband-speed
Otherwise give the team a call, see number in link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
22-07-2022 17:49
Have you tried a wired test? What does the router say your sync speed is?