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GTS
Occasional Poster

Slow capped fiber broadband

It has been 3 months since I got this awful contract with this joke company which is called NowTV. Presumably, they must provide up to 40Mbps and their speed is regularly cupped, so I am getting 20-25Mbps. After complaints they fix it and I start getting 36Mbps. However, after two weeks the story repeats itself and I have to contact them again. I left BT andif I knew what a unprofessional and poor customer service is provided by NowTV I would never join this company  Just waiting when I leave these jokers. 

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jakedamuss
Occasional Poster

Re: Slow capped fiber broadband

Hi ther i also just joined my contract started on 17 July, so far dissapointed i might just cancel as ive still got 14 days. but its funny though they say 10 days to sort out the speed but then you only hace 4 days to make your mind up to cancel or not!! i may b wait 8-9 days then see what happens..


@GTS wrote:

It has been 3 months since I got this awful contract with this joke company which is called NowTV. Presumably, they must provide up to 40Mbps and their speed is regularly cupped, so I am getting 20-25Mbps. After complaints they fix it and I start getting 36Mbps. However, after two weeks the story repeats itself and I have to contact them again. I left BT andif I knew what a unprofessional and poor customer service is provided by NowTV I would never join this company  Just waiting when I leave these jokers. 


 

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