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Anonymous User
Not applicable

Slow broadband split wifi

Using few devices which only work on 2.4gh, setup split WiFi 5 and 2.4.

 

5gh getting good speed 60mb/s

2.4 I'm getting 200kb/s 

 

Tried multiple devices, checked all settings everything is fine but I can't get more than 200kb/s

 

 

Any idea what's going on?

 

I'm unable to use roku express, WiFi extender and laptop as they use 2.4 only.

 

Hub 2.

 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Could be a faulty router, as a guess. 

 

Best course of action would be to call the broadband team so see what they can do. The 0800 free from number found on the link below 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Could be a faulty router, as a guess. 

 

Best course of action would be to call the broadband team so see what they can do. The 0800 free from number found on the link below 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
FYI that I do not work for NOW, just a NOW customer trying to help