cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Slow broadband, not covering the whole flat

Set up Now Broadband over a year now, still not able to solve the broadband coverage of the flat. And slow speed even on superFiber contract. The average download speed is 8.62Mbps, 7.84Mbps for upload. It’s impossible for WFH. The strongest signal of WiFi is actually outside of the flat front door on the street. Find this difficult to get in touch with customer service for a while… please advice on how to resolve this. Many thanks

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Try splitting the Wi-fi bands.
https://help.nowtv.com/article/improve-broadband-speed

Otherwise give the team a call, see number in link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Try splitting the Wi-fi bands.
https://help.nowtv.com/article/improve-broadband-speed

Otherwise give the team a call, see number in link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you for your help