Slow broadband, not covering the whole flat

[Ae]

Set up Now Broadband over a year now, still not able to solve the broadband coverage of the flat. And slow speed even on superFiber contract. The average download speed is 8.62Mbps, 7.84Mbps for upload. It’s impossible for WFH. The strongest signal of WiFi is actually outside of the flat front door on the street. Find this difficult to get in touch with customer service for a while… please advice on how to resolve this. Many thanks

[gavs82008 · Accepted solution]

@Ae 

Try splitting the Wi-fi bands.
https://help.nowtv.com/article/improve-broadband-speed

Otherwise give the team a call, see number in link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Ae]

Thank you for your help