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Ae
Newbie

Slow broadband, not covering the whole flat

Set up Now Broadband over a year now, still not able to solve the broadband coverage of the flat. And slow speed even on superFiber contract. The average download speed is 8.62Mbps, 7.84Mbps for upload. It’s impossible for WFH. The strongest signal of WiFi is actually outside of the flat front door on the street. Find this difficult to get in touch with customer service for a while… please advice on how to resolve this. Many thanks

1 Solution
gavs82008
Legend 5
Legend 5

@Ae 

Try splitting the Wi-fi bands.
https://help.nowtv.com/article/improve-broadband-speed

Otherwise give the team a call, see number in link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help

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2 Replies
gavs82008
Legend 5
Legend 5

@Ae 

Try splitting the Wi-fi bands.
https://help.nowtv.com/article/improve-broadband-speed

Otherwise give the team a call, see number in link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Ae
Newbie

Thank you for your help