Now broadband guaranteed speeds supposed to be 31-32Mb, I've been getting 21-23Mb for moths and on top of that - it has been disconnecting for short periods 2-5 times every evening. 2 open reach engineers visited my place, some wiring section replaced, but was told it is max I can get. No I complained again using web form, was told someone is to visit me today before 1 pm. but in the meantime I received an email from Customer services asking me if my case can be close and if I give them a good score on survey when Nothing has been resolved and no one have appeared to help. Useless really. Never had such issues using this phone line before, always steady 36Mbps and no disconnections. I'm quite sure I could just go and look for a better provider penalty free?
I've called today, no appointment has been booked, as they didn't have enough information (?). They run the test and it was all ok, I've run them on my side and Broadband has showed exclamation mark, so I don't know .. It looks like it costs them huge amount to actually send openreach to investigate. They said they will investigate further, I hope they'll do cause I won't stop chasing this.
