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Anonymous User
Not applicable

Slow Broadband Speed

Hello all,

 

After having a lot of "buffering" issues whilst trying to watch Now TV, I decided to do a speed test.

 

I am currently getting download speeds of: 10.39Mbps, this is less than the guaranteed minimum offered by Now TV of 15.3Mbps. 

 

This is via a wired connection. The speed was carried out whilst all other devices where turned off.

 

I have tried to contact Now TV, but the website just sends me round in circles! But I received an automated email to say that my payments will be going up by £7! How do I get out of this?

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