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Anonymous User
Not applicable

Sky Q box won't connect to Now router

I have switched to Now for broadband but kept Sky TV.  The internet on all devices works fine but the Sky Q box won't connect - it doesn't recognise the password.  Any suggestions?

24 REPLIES 24
Anonymous User
Not applicable

Having same problem and tried everything including advanced settings on both the box and the router, but no luck.

Anonymous User
Not applicable
did you try choosing the provider as sky as above?
Anonymous User
Not applicable

Use the option to connect to a Sky router/broadband, then long press the WPS button on the broadband router. It took 3 attempts (the first time it connected to the router but not the Internet) but then worked.

Anonymous User
Not applicable

Oh my god. 5 phone calls whilst puppy and toddler doing my head in. And I just tried this and it only worked!!!!! Thank you so much. 

sooty
Advocate

I have done it!!! turned the bloody lot off  tv sky box and now router left for 30 secs turned back on and he presto it worked