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Anonymous User
Not applicable

Sign in - wrong username

Hi

 

Hopefully someone can help with my query.  

 

I have recently added ‘Now TV’ to my BT subscription but cannot change the username that is displayed at sign in.  When I first bought my TV I accessed the ‘Now TV’ app just to see what it was and accepted the first suitable username that was presented.  I want to change this now to my username (my email address) but nothing allows me to do this and I’m fed up signing out then back in again and typing in my proper username and password.

 

I’m unsure whether I am seeing all the content I’m paying through BT for.

 

Thank you.

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3 Replies
RoyB
Legend

Re: Sign in - wrong username

@Anonymous User 

 

Do I take it that this is NowTV on a YouView box?

 

If so, scroll right to the bottom of the gaily coloured thumbnails for the various passes, options, etc, and scroll along the bottom row to My Account. Sign out of the incorrect name, and sign in as the BT-assigned one. After that, this should stick.

Line 3. Overhead, without any fuss, the stars were going out…..
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Anonymous User
Not applicable

Re: Sign in - wrong username

Thank you - I will try that.

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Lea
Advocate

Re: Sign in - wrong username

Hi Did you ever get a solution to this issue?  I can log out and back in with the correct username but the box still defaults to an increect username.

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