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Advocate

Sign in - wrong username

Hi

 

Hopefully someone can help with my query.  

 

I have recently added ‘Now TV’ to my BT subscription but cannot change the username that is displayed at sign in.  When I first bought my TV I accessed the ‘Now TV’ app just to see what it was and accepted the first suitable username that was presented.  I want to change this now to my username (my email address) but nothing allows me to do this and I’m fed up signing out then back in again and typing in my proper username and password.

 

I’m unsure whether I am seeing all the content I’m paying through BT for.

 

Thank you.

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Legend 5

Re: Sign in - wrong username

@Query 

 

Do I take it that this is NowTV on a YouView box?

 

If so, scroll right to the bottom of the gaily coloured thumbnails for the various passes, options, etc, and scroll along the bottom row to My Account. Sign out of the incorrect name, and sign in as the BT-assigned one. After that, this should stick.


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Advocate

Re: Sign in - wrong username

Thank you - I will try that.

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