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Anonymous User
Not applicable

‎09-09-2018 11:55

Setup problems

After 5 weeks of waiting for the Hub, we finally have it and now there's no connection. How can we fix this!?! Your live chat isn't working, you don't have an email address or a contact number so we are just left here paying for Internet that doesn't even work!!! I want to be called immediately to get this sorted out. 

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎09-09-2018 13:49 - edited ‎09-09-2018 13:50

Hi @Anonymous User

When you sign in here with your broadband account details and select My Account > Orders & Appointments is there any information about a live date or requirements for an Engineer ?

To contact the broadband team if you click on the drop down arrows either below live date or Engineer visit under the Order & Appointments section a contact telephone number should appear on screen.

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