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Kj02
Advocate

Set up

Even tho I don’t use phone line do I still need it to be able to use my WiFi if so then I may have to chancel and find a new provider 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Kj02 

All providers that only offer FTTC is required to have a phone line installed and pay for the line rental. Doesn’t mean you have to use it however. 

FYI that I do not work for NOW, just a NOW customer trying to help

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Kj02 

All providers that only offer FTTC is required to have a phone line installed and pay for the line rental. Doesn’t mean you have to use it however. 

FYI that I do not work for NOW, just a NOW customer trying to help
chilli2
Elite

With the exception of mobile phone based providers ( ie ee home broadband) which usually cost  more , and are more likely ( but not always)  to have data usage limits all service providers need a physical line to provide the service.

 The "line" for internet access can carry internet and for the time being analogue voice traffic  with openreach ( formerly BT and before that post office and before that GPO) lines these are identified by a number which is also the voice line number .

 

You ned to think of the land line in a literal sense, as a line that goes over or under the ground which in turn carries analogue voice calls and data , if you do not use the analogue voice part, then you still need the line ( that goes underground or over ground ) to provide a data service ( ie internet)

 The "line rental" is included in your broadband bill , and this covers the cost of maintaining the line.

 Voice services if you want to use them are paid for on either a pay as you go basis, or with a call package ( ie evening and weekends, anytime etc) so if you do not want to use the voice side of things then you dont have to pay for it .

 With so called Full fibre, or fibre to the premises (FTTP) the copper lines are replaced with fibre optic lines  voice services  - which again you need to pay for if you want to use a traditional style house phone , and again if you dont want a traditional style house phone you do not need to pay ( voice services) are digitised into a data service that runs over the internet known as VOIP (Voice Over Internet Protocol ) and some times sold as "digital voice"

 

If you have a copper based service, even if you do not use analogue voice services i would recommend getting as cheap corded phone to plug should a fault occur, or for emergency use during a power cut ( power cuts can cause mobile phone networks to fail)