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Lindoz_40
Advocate

Set up broadband

Hi we got the broadband today. Den har 2 green lamps on. What to do more to get it work?

I have no activation date. I did the test on your website and it says nothing wrong 

 

 

4 Replies
gavs82008
Legend 5
Legend 5

@Lindoz_40 

How do you have no activation date but receiving the router? 

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Expert 3

If you mean you received the modem today, then probably Openreach still have to connect the line.

Lindoz_40
Advocate

Is there a way to see the where are we in the procedure? I can't see any useful information on my account. Even when I'm trying the trouble Shot I get everything is ok (pic of bredband with green light). 

Jayach
Expert 3

You should have been given an activation date, but probably best to call and ask them. Try the number in this link: 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1