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Lindoz_40
Advocate

Set up broadband

Hi we got the broadband today. Den har 2 green lamps on. What to do more to get it work?

I have no activation date. I did the test on your website and it says nothing wrong 

 

 

4 Replies
gavs82008
Legend 5
Legend 5

@Lindoz_40 

How do you have no activation date but receiving the router? 

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite

If you mean you received the modem today, then probably Openreach still have to connect the line.

Lindoz_40
Advocate

Is there a way to see the where are we in the procedure? I can't see any useful information on my account. Even when I'm trying the trouble Shot I get everything is ok (pic of bredband with green light). 

Jayach
Elite

You should have been given an activation date, but probably best to call and ask them. Try the number in this link: 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1